Welcome to neverfade-florals.com. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

Shipping Policy

Delivery Areas – Standard

• European Union (EU): We offer free delivery to all countries within the European Union via Polish Post (Poczta Polska).
• Outside the EU: Shipping fees to countries outside the EU are determined individually with the customer. Please contact us for details before completing your order.

Shipping and Delivery Time

• Express Shipping: Express shipping is also available. Customers must contact our customer support team in advance to arrange this service. Additional costs will apply and are the responsibility of the buyer.
• Orders are shipped within 2-3 business days of receiving payment confirmation.
• Estimated delivery time is 7-10 business days from the date of shipment.
• Please note that delivery times are approximate and depend on the postal service in the destination country. We are not responsible for any delays caused by postal services or customs procedures.

Payment

• All prices displayed on our website are in Euros (€) and include applicable taxes.
• Payment methods available will be displayed during the checkout process.

Returns and Refunds

• If you are not satisfied with your purchase, you may return the item within 14 days of delivery for a refund or exchange. Returned items must be in their original condition, unused, and in their original packaging.
• Refunds are not available for custom-made or personalized orders.
• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Customer Support

For any inquiries regarding your order, shipping, or our products, please contact our customer support team:

• Email: lena@neverfade-florals.com
• Phone: +48 798 222 230 (Available always after 14:00 o’clock)

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Updates will be posted on this page, and your continued use of our website constitutes acceptance of the revised terms.